Question 1

Can I refill my tub with this?

Accepted Answer

Yes! If you prefer to use your tub over the resealable XL bag, you can simply transfer the collagen powder over as you need it. But please be cautious when pouring out the contents, as there will be a cloud of powder.

Question 2

Why a bag?

Accepted Answer

We are always on the lookout for ways to use less plastic in our packaging and reduce our carbon footprint. The XL bag gives you more collagen, more savings and uses less plastic than our original Multi Collagen Protein containers. It’s a win-win for you and the planet.

Question 3

What is the direct comparison on cost to Multi Collagen Protein sizes?

Accepted Answer

60 sev to 100 serv - total savings of $6 45 serv to 100 serv - total savings of $24 24 serv to 100 serv - total savings of $43

Question 4

What is collagen?

Accepted Answer

Collagen is the most abundant protein in our bodies, especially type I collagen. It’s found in muscles, bones, skin, blood vessels, tendons and the digestive system. Collagen contains 18 different amino acids. Amino acids are the “building blocks of proteins,” and collagen includes a mix of both nonessential (also called conditional) and essential types.

Question 5

How long before I can start looking for benefits?

Accepted Answer

Everyone is different, and will have a different experience when using the product. What matters most is consistency. With consistent use, here are some of the changes you may notice: Reduced knee stiffness, discomfort and improved function at 30 days† Improved appearance of crow’s feet after 4 weeks and skin tone after 8 weeks†

Question 6

Can you explain what “collagen loading” is?

Accepted Answer

Our bodies are approximately 30% collagen, and most of us don’t consume enough collagen in our everyday diets. “Collagen loading” is when you consume up to three servings of collagen per day, most often from collagen powder or capsule supplements. Collagen loading can help support our body’s production of collagen, which naturally declines as we age. It can help support healthy joints, digestion, bones, skin, hair, nails and more. Of course, you should always consult your healthcare professional prior to beginning any new dietary or lifestyle regimen, including collagen loading.

Question 7

Is this bag recyclable?

Accepted Answer

Our XL bag is an environmentally friendly packaging option that is made from recycled plastics, most commonly PET and HDPE plastic products. Instead of being sent to a local landfill, used items such as bottles, milk jugs, buckets and industrial products like IBC totes and poly drums can be broken down, melted and reconstructed to make a resin material that’s then added to create a new product—PCR packaging or post-consumer resin/post-consumer recycled. It is not generally recyclable since it’s already made from recycled materials.

Question 8

Is it resealable?

Accepted Answer

It sure is!

Question 9

What is hydrolyzed collagen?

Accepted Answer

“Hydrolyzed collagen” refers to collagen that has been broken down into smaller protein fragments, making it easier for your body to digest and absorb it. Hydrolysis also helps turn native collagen into a more convenient, mixable powder that dissolves easily in hot or cold liquids. For Multi Collagen Protein, that means giving you head-to-toe wellness support in a routine-friendly way.

Question 10

Does the bag include a scoop?

Accepted Answer

Yes! For your convenience, we’ve still included a scoop so you can measure your collagen precisely.

Question 11

Does the product stay fresh?

Accepted Answer

The XL bag is resealable to help keep your favorite collagen fresh and delicious. Please follow proper storage suggestions (store in a cool, dry place).

Question 12

Will you be creating a smaller bag option?

Accepted Answer

Currently, we don’t have plans to offer a smaller bag option, but we never say never!

Question 13

Can I add the XL bag to my subscription order?

Accepted Answer

Of course! That’s an additional way to save even more.

Question 14

Will you offer a multi-pack option?

Accepted Answer

Yes, there is be a 2-pack option available for purchase.

Question 15

Is the formula still the same?

Accepted Answer

Yes! It’s the same collagen you know and love, just in a bigger size with bigger savings.

Question 16

Do you have it in different flavors?

Accepted Answer

At the moment, the XL bag is available only in Unflavored.

Question 17

What probiotic strain is featured?

Accepted Answer

Bacillus coagulans, which is a tough, effective strain of SBO or soil-based organism probiotics. We chose to use SBO probiotics because they're resistant to extremes in temperature as well as the harsh digestive tract, which helps them survive and thrive in your gut.

Question 18

What is the amino acid profile for this product?

Accepted Answer

You can view the typical amino acid profile for this product in the images section at the top of the page or by clicking here

Question 19

What is the difference between Multi Collagen Protein powder and Multi Collagen capsules?

Accepted Answer

Brought to you in an easy-to-use capsule form, Multi Collagen Capsules are an effortless way to tap into the benefits of collagen. This is the perfect option if you’re on-the-go, or simply aren’t a fan of using powdered supplements. Both the capsule and powder Multi Collagen formulas feature 10 types of collagen from 4 whole food sources: fermented eggshell membrane, beef, chicken and fish. Both formulas include our cutting-edge, clinically studied, exclusive fermented eggshell membrane ingredient. Multi Collagen Protein also includes 2 billion CFU* (*at time of manufacture) Bacillus coagulans, a resilient strain of soil-based organism probiotics, and 100% DV of clinically studied Vitamin C. It also provides 9g of protein per scoop. Multi Collagen Capsules, on the other hand, include an Organic Fermented Botanical Blend (Organic Fermented Ginger Root, Organic Fermented Turmeric Root, Organic Fermented Ashwagandha Root, Organic Fermented Amla (Phyllanthus emblica) Berry, Organic Holy Basil Leaf). Whichever format you choose, you can feel confident that Multi Collagen Capsules and Multi Collagen Protein both deliver incredible results from high-quality, innovative ingredients.

Question 20

What’s the difference between Multi Collagen Advanced and Multi Collagen Protein?

Accepted Answer

Both Multi Collagen Advanced and Multi Collagen Protein offer 10 types of collagen from multiple sources, including our proprietary fermented eggshell membrane collagen. Both products support whole-body collagen benefits, like healthy hair, skin, nails, joints and gut.† Both products also offer 100% DV of our gold-standard, lipid metabolite Vitamin C, and also include 2 billion CFUs (at time of manufacture) of a resilient SBO probiotic strain called Bacillus coagulans. (Note: the Multi Collagen Capsules and Multi Collagen Advanced capsules do not include Vitamin C.) Multi Collagen Protein offers four sources of collagen (hydrolyzed bovine hide collagen peptides, fermented eggshell membrane collagen, chicken bone broth protein concentrate, hydrolyzed fish collagen peptides.). Multi Collagen Advanced offers ten sources of collagen (hydrolyzed bovine hide collagen peptides, fermented eggshell membrane collagen, chicken bone broth protein concentrate, beef bone broth protein concentrate, hydrolyzed fish collagen peptides, grass fed bovine trachea cartilage extract, heart, liver, kidney, and stomach). Each Multi Collagen Advanced formula also includes its own specific superfood blend.

Question 21

Can I see your Certificate of Analysis?

Accepted Answer

Yes—you can find that here.

Question 22

Are your products produced in a facility with allergens?

Accepted Answer

We now have a disclaimer that is on ALL of our products: "Produced on equipment that may also process peanuts, tree nuts, milk, soybean, wheat, sesame, shellfish, fish, egg." This is a voluntary disclaimer and our formulations have not changed. Our manufacturers are required to have Policies and Procedures in place when it comes to handling and processing allergens. These allergen programs are in place to prevent cross contamination after each run by proper cleaning procedures. Allergen swab testing is also done after running an allergen containing product. We test finished products for allergens prior to designating as “Free” of. We also follow cGMP (current good manufacturing practices) which guarantees allergen segregation.